Join the waitlist

For everyone who runs IT

The system of
operating for IT.

One way of working, from the first ticket to the last invoice, for solo IT pros, internal IT teams, and growing and established MSPs. Tickets, docs, passwords, quotes and devices on one calm desktop. And Theo, the senior engineer on your team: it works tickets end to end, documents as it goes, and checks with you on what matters.

The desktop

Your whole stack, as apps on one desktop.

PSA, docs, passwords, billing, RMM, network, TAM and vCIO, without twelve tabs or five logins. Open what you need side by side, close it when you're done, and pick up where you left off on your computer, phone or tablet.

PSA

Tickets, SLAs, recurring tickets and merge, a ticket timer, timesheets with work types, change management and a dispatch board.

Inbox

Everything that needs you, most urgent first: breaches, replies, new tickets, approvals.

Atlas

Docs and runbooks with files attached, per client or for everyone, plus fixes shared by MSPs like you.

Passwords

A vault with folders, a browser extension and phone autofill. Shared with the team, never with the wrong client.

Timesheets

Start the timer on a ticket, log time with a work type, and send timesheets on without chasing.

Quotes and billing

Quotes clients accept in the portal, contracts, and billing runs straight into your accounting software. Always drafts, never sent without you.

Clients and CRM

Who's who at each client, how they like to be helped, and a pipeline for the clients you haven't won yet.

Reports

A report builder, expense reports, and scheduled client reports that go out on time.

Devices

Use the itOS device agent, or connect the RMM and MDM tools you already use. Health, patches and approved scripts in one place.

Network

Connects to your network controllers and watches every site in one map: status, alerts and nightly config backups.

TAM

Every laptop, switch and access point, with a timeline for when to replace it and why.

vCIO

Roadmaps, budgets and business reviews that build themselves from your data.

Brief

Today at a glance: what's past SLA, what's unassigned, what keeps coming back.

To-do

A technician's list: due times, ticket links, onsite lists. Add from anywhere.

Client portal

Clients open tickets, approve quotes, see the work and get answers any time of day.

Automations

Rules that triage, assign and follow up on their own, with approvals where it matters.

Meet Theo

Theo is the senior engineer on your team.

An L4 engineer on your bench who works for you, not a chat window on the side. It takes tickets, sees them through and answers to you.

  • Works tickets end to end. Triages what comes in, diagnoses, fixes, writes the client reply and follows up until it's closed. It logs its time like everyone else.
  • Senior-engineer depth. Email and cloud apps, networks, security, devices and backups: real diagnoses with the exact steps, not generic guesses.
  • Knows every client. Each client's docs, devices, past tickets, people and quirks come first, before the internet. Passwords stay in the vault; Theo never sees them. It shows you where every answer came from.
  • Documents as it goes. Every ticket ends with clean notes, and fixes worth keeping go into the client's docs, so the next one starts ahead.
  • Writes like you. Client emails in your voice, with your signature, following your team's house rules.
  • Checks with you on what matters. You decide how much it handles on its own in each area: Off, Look up, Shadow, Suggest or Act. Restarts, sends and deletes wait for your OK, every time.
  • On shift around the clock. Tickets that land at 2am are triaged, worked as far as you allow and written up before your first coffee.
  • Your model, your choice. Fast, Balanced or Best, with simple work sent to lighter models so it stays quick and affordable. Theo is included, or bring your own key.
  • Learns the way you train it. Correct its work, turn down a Run card or tell it how you like things done, and it remembers. Your habits become a playbook you approve, so it gets sharper every week.

Moving in

Switching without the pain.

Moving everything to a new system sounds like a month of weekends. It doesn't have to be. Bring what matters, keep what works, and leave whenever you like.

Your data comes across

Importers bring clients, people, devices, tickets with their notes and time, and docs from your old PSA and documentation tool, or from spreadsheets. A dry run shows what would come across before anything is saved, and running it twice never duplicates a record.

Passwords go straight into the vault

Bring them from your documentation tool or your password manager's export. They are sealed on the way in, and the general importers never touch them.

It speaks your old tool's language

Say what you use today and itOS maps each feature to its place here, in your old tool's own words, so nothing is a guessing game.

Keep the tools you already use

Connect the RMM and MDM, network and accounting tools you already run. Nothing has to move on day one.

Run side by side first

Point one team's or one client's support email at itOS, and leave the rest where it is until you're ready. A nine-step switching plan keeps track.

A trial built around your shop

Tell us what you want to automate and which tools you use. Your trial opens with a plan for it, and demo data that fits, if you want it.

Take it all back out

Owners can export everything as a ZIP of spreadsheets and documents at any time, and the public API and webhooks keep other systems in sync.

Who it's for

Made for the people who keep everything running.

Solo IT

One calm place instead of a PSA, a wiki, a spreadsheet and sticky notes. Theo is the senior engineer you couldn't hire yet, on shift around the clock.

Internal IT teams

Staff, devices, licences and vendors in one place, a portal people actually use, and reports leadership will read.

Growing MSPs

Every client's people, devices and runbooks in reach. Quote, bill and report without bolting on another tool each time you hire.

Established MSPs

Teams and queues, roles and per-client limits, approvals and change management, dispatch, contracts and billing runs, plus an open API and webhooks for your own systems.

One subscription

Five bills, or one.

Most IT teams run on a stack of separate products. Each has its own login, its own bill and its own copy of your clients.

Today

  • PSA and ticketing$120–200 per tech$600
  • RMM$2 per endpoint$300
  • Documentation$30 per tech$90
  • Password managerFree for your team, $5 per client user$500
  • AI chat add-on$30 per tech$90

Included in your PSA: quoting, billing and accounting sync, client portal, reporting. Included in your RMM: remote access.

Up to $1,580a month for 3 techs, 150 endpoints and 100 client users

Five logins. Five bills. Data that doesn't talk. Copy and paste between them all day.

Example at the upper end of typical published prices, before add-ons. Yours will vary.

itOS

  • One login
  • One bill
  • One desktop, on your computer, phone or tablet
  • Theo, a senior engineer on staff, included
  • Every app above, in one subscription

One subscriptionfor everything above

Tickets, docs, passwords, quotes, billing and reports share one record of each client, so nothing is typed twice.

Get founding pricing

Pricing

One price per tech. Your whole stack.

itOS replaces the PSA, RMM and MDM, docs, password manager, network monitoring, TAM and vCIO tools and the AI chat bolted on top. One system, one bill, and Theo on staff.

Per technician

One simple price per tech, with every app on one desktop.

No seat minimum

Start with one technician and grow from there. No onboarding fee.

Founding pricing

The first 20 teams get founding pricing, locked for 12 months, plus direct access to our engineering team.

Join the waitlist to get founding pricing when we open.

Questions

Good questions.

Is my client data safe with Theo?

Theo works inside the permissions you give it: you set a level for each area (Off, Look up, Shadow, Suggest or Act), and anything irreversible waits for your OK. Passwords live in the vault and Theo never sees them. Sharing fixes with other teams is one opt-in, and anything shared is scrubbed of names, emails and addresses first. Every sign-in, password view and action Theo takes goes in an audit log.

Does Theo replace my technicians?

No. Theo is one more engineer on the team: it takes the queue work, writes things up and keeps tickets moving, and your people stay in charge of the calls that matter. You choose what it does on its own and what waits for a person.

What does it cost?

One price per technician for the whole system, with no seat minimum and no onboarding fee. The first 20 teams get founding pricing, locked for 12 months. Join the waitlist and we'll share pricing before we open.

Can I bring my data?

Yes. Importers cover clients, people, devices, tickets with notes and time, and docs from your old PSA and documentation tool, or from spreadsheets. You see a dry run first, and passwords go straight into the vault.

Do I have to replace my RMM?

No. Connect the RMM and MDM, network and accounting tools you already use. Pro includes device management for when you're ready to consolidate.

What if I want to leave?

Owners can export everything, including tickets, clients, docs and time, as spreadsheets and documents. Passwords and credentials are never in an export. The public API and webhooks are there too.

Who is it for?

Solo IT pros, internal IT teams, and growing and established MSPs: anyone paying for a PSA, a wiki, a password manager and a few more tools who would rather have one.

Be first in.

We're opening itOS to a small group of IT teams first. Tell us a little about yours.

What do you most want to automate?
Tools you use now